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Eshan Roy@eshanized
Active Development·Commercial Software·Primary: TypeScript

Runstead

Modern operating system for hosting businesses: CRM, billing, and DNS lifecycle.

A modern, investor-ready SaaS alternative to WHMCS and fragmented hosting management tools, unifying customer management, recurring billing, DNS zones, and support workflows into a single cohesive platform.

Problem Statement

Traditional web hosting businesses run on legacy PHP systems (such as WHMCS) stitched together with disconnected third-party tools for billing, support ticketing, domain registration, and DNS management.

Intended Audience

Hosting providers, infrastructure companies, cloud resellers, and web agencies managing client infrastructure.

Core Architecture & Mental Model

Unified business operating system covering multi-cycle billing, configurable product resource tiers, white-label customer storefronts, and domain DNS zone lifecycle management.

Verified System Capabilities

Customer and organization tenancy management
Configurable product catalog with multi-cycle recurring billing
Authoritative DNS zone editor and domain lifecycle tracking
Multi-channel support ticket workflows with staff notes
White-label customer storefronts with real-time branding preview
MRR and customer retention telemetry reporting

Architectural Decisions & Rationales

Single unified data plane for billing and infrastructure

Rationale: Eliminates synchronization errors between payment processing and server provisioning that plague legacy multi-system setups.

Next.js App Router with server-first rendering

Rationale: Guarantees sub-second dashboard initial loads and accessible customer checkout flows without client-bundle bloat.

Technical Trade-offs & Honest Limitations

  • Current repository provides the complete frontend architecture and interactive simulation environment; backend infrastructure connectors are staged for private production clusters.
  • Domain registrar integrations require external API credentials for automated registrar registration and DNS delegation.
Empirical Verification Evidence

Complete implementation in github.com/eshanized/Runstead with commercial venture positioning under Tonmoy Infrastructure & Vision.